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Ans. Please recheck your ID and Password, don't add any space. If everything is ok then please click on forget password option to reset your password.
Ans. In our device there is virtual Odometer, It is not connected with the actual Odometer so It cannot read the rotation of your vehicle according to your wheel dimensions, it will calculate the distance with GPS scale, so you have to check and update your Odometer according to actual odometer.
Ans. First send the check command then get the delivery report that it is received by the device or not. If recevied then please check the GPS antenna(Tpro-03), In TPro-02/03 please check the Lights of the devices, If it is not receving command then Please check the wiring, If everything is working fine but it is not showing live then please reconfirm the IMEI which you had added in a account.
Ans. First check the device is live or in offline mode, if it is live but showing different location then please check the device first.
Ans. sometime it get connect with different satellites then it make a rotation of nearby location to fetch updated data of server.
Ans. If you have activated the Vibration alert then, each and everytime you will get a vibration alerts if your vehicle vibrates.
Ans. ACC on alert = its mean your vehicle ignition is turned on, Loose power alarm means that someone has disconnected your devices from the connected wires, Low battery alarm shows that your device is not connected with the main power and it is using the internal battery power, which is about to die.
Ans. If you had added this features then you can see in your dashboard.
Ans. If your technician had connected the AC on/off connection then it will show you the on/off status.
Ans. You will get the Loose power alarm alert and your device start working with his internal battery and If device is turned off then is will start showing offline and stop tracking as well.
Ans. Please check the ignition wire, If it is connected then check the setting of a sensor by editing the object, The parameter value of ON is true in small letter and parameter value of OFF is false in small letter.